At Comme des Garcons, we want you to shop with confidence. If you’re not completely satisfied with your purchase, please review the policy below to understand our return, exchange, and refund procedures.
Returns for U.S. Orders
Customers within the United States may request a return within 7 days of receiving their order.
To qualify for a return:
- The item must be unused, unworn, and unwashed.
- All original tags, labels, and packaging must be included.
- Return requests submitted after 7 days from the delivery date will not be eligible.
A $15 restocking fee will be deducted from approved refunds for U.S. returns.
To begin a return, email [email protected] with your order number and the reason for your return request. If approved, our team will provide a return shipping label and further instructions.
Once your package is ready, simply send it through your local postal service. Returns are processed at our warehouse, and transit times generally range from 1–2 weeks, depending on your location.
After the returned item reaches our warehouse, please allow 2–3 business days for inspection and processing. Approved refunds are issued to the original payment method, and most financial institutions complete the refund within 3–5 business days.
International Returns
We accept returns from international customers; however, all return shipping costs, customs charges, duties, and related fees are the responsibility of the customer.
To request an international return, contact [email protected] with your order details. If your request is approved, we will provide return instructions.
U.S. Exchanges
Exchanges are available only for a different size of the same product, subject to stock availability.
Please note:
- Exchanges for different product styles are not available.
- If you’d like a different item, you’ll need to place a new order.
- We do not charge a restocking fee or return shipping fee for approved size exchanges.
To request an exchange, email [email protected].
International Exchanges
At this time, international exchanges are not available. Customers outside the United States who require a different size or item should place a new order after completing the return process, if eligible.
Refund Processing
Once your returned item has been received and inspected, we’ll notify you by email regarding the status of your refund.
If approved:
- Your refund will be sent to the original payment method.
- Processing times vary by payment provider but generally take several business days to appear on your account.
If your refund has been approved but hasn’t appeared yet, please allow 2–7 business days before contacting your bank or payment provider.
Missing Items
If something appears to be missing from your order, please inspect the package and all packing materials carefully before contacting us. In some cases, items may ship separately and arrive with different tracking numbers.
If an item is still missing, email [email protected] within 14 days of delivery and include:
- Your order number.
- Photos of the shipping box and shipping label.
- A brief description of the missing item.
Our support team will investigate the issue and provide the appropriate resolution as quickly as possible.
Lost or Stolen Packages
Once a package has been marked as successfully delivered by the shipping carrier to the address provided during checkout, Comme des Garcons cannot accept responsibility for lost, misplaced, or stolen packages.
If you believe there has been a delivery issue, please contact [email protected], and we’ll do our best to assist you in working with the shipping carrier.
Order Changes & Cancellations
Because orders are processed quickly, changes or cancellations are generally not possible once an order has been confirmed.
This includes:
- Changing the shipping address.
- Updating the payment method.
- Modifying the products ordered.
- Canceling an order after processing has started.
If your order was placed on a weekend or public holiday, you may be able to request a cancellation within 24 hours of placing the order. Approval depends on whether processing has already begun.
For cancellation requests, please contact [email protected] as soon as possible.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or order cancellations, our customer support team is here to help.
Email: [email protected]
Website: https://commedesgaarcons.com/
